Frequently Asked Questions

All of the ingredients in Chem-Dry’s primary cleaner, The Natural®, are on the F.D.A.’s G.R.A.S. (Generally Recognised as Safe) list and are safe for your carpets, your home and your family. The Natural® does not contain any soaps or harsh chemicals.

No, Chem-Dry is not a steam cleaner. Chem-Dry uses carbonation to lift up dirt and grime from your carpets so we do not need to use the litres of water that typical steam carpet cleaners use.

Traditional steam cleaning saturates your carpet with an excessive amount of water filled with soaps and detergents. So you’re left with wet carpets for 1-2 days, which creates a breeding ground for mould, mildew and bacteria. Plus the soapy residue left behind attracts dirt and causes your carpets to get dirty much faster.

Chem-Dry’s process is different. We employ millions of microscopic bubbles to explode dirt from deep in your carpet fibres, which is why we only need to use a fraction of the water that typical steam cleaning uses. After the carbonation releases and lifts the dirt, our high powered equipment extracts the dirt and moisture from the carpet.

Chem-Dry’s cleaning process is better and healthier than other methods for your carpet and upholstery cleaning. Chem-Dry’s unique hot carbonating extraction carpet cleaning method uses the power of carbonation to extract more dirt and grime from your carpets, giving them a deeper and longer lasting clean.

Our carbonated cleaning solution only requires us to use a fraction of the moisture other methods such as steam cleaning require. This allows your carpets to dry faster, typically in 1-4 hours rather than 1-2 days and helps prevent the growth of mould and mildew under your carpet.

Chem-Dry’s signature cleaning solution, The Natural®, is a cleaning mixture that - through the power of carbonation - lifts dirt to the surface where it is whisked away. The Natural® is non-toxic and ideal for homes with kids and pets.

Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the ageing and wearing process and can extend the life of your carpets.

Pet odours can linger on for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odour.

Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment) to explode the urine crystals and break down the enzymes which get rid of the pet urine odour forever.

Many carpet cleaners including steam cleaners use soaps and detergents in their process. This often leaves behind a sticky residue on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned and often requires more frequent professional cleanings.

At Chem-Dry, we use an all-natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals, so it won’t leave behind any sticky or filmy residues to attract dirt.

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a Chem-Dry professional cleaning, it typically takes 1-4 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.

We suggest that homeowners clean their carpets every 3-6 months. If you have kids, pets or if someone in your home has asthma or allergies, it’s advisable to do it even more frequently.

Regular cleaning will not only improve your home’s appearance, but it will eliminate germs and allergens, improve your home’s indoor air quality and extend the life of your carpeting.

This is not necessary. Chem-Dry’s professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.

Chem-Dry uses an all-natural cleaning product called The Natural® as our primary cleaner. The Natural® doesn’t contain any soaps or phosphates and is safe, non-toxic and hypo-allergenic. By contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.

Chem-Dry uses up to 80% less water than typical steam cleaning because of its carbonated cleaner, The Natural®, relies on millions of microscopic bubbles to release dirt and grime from the fibres of your carpet and raise it to the surface where it can easily be swept away.

This low-water, low-pressure approach is healthier for your carpets, allows your carpets to dry in only 1-4 hours and is also more environmentally friendly.

Our room sizes are based on 13 square metres. If any of your rooms are over 13 square metres, there may be an additional area charge.

In most cases, the furniture dries within just a couple of hours, but in some cases, it may take overnight to fully dry depending on the fabric and soil condition.

Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

We use our proprietary hot carbonating extraction cleaning method, featuring our core cleaner, The Natural®, when cleaning upholstery as well. The carbonated cleaning bubbles release dirt, soil, airborne allergens and spots from the upholstery fibres.

Then, we use our extraction equipment to remove the cleaning solution, dirt, soil and airborne contaminants from your furniture, leaving it with a deeper, healthier clean than other alternatives.

In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics.